Refunds

• Broken: refundedIt does not run, files are missing, it does not do what the listing says. You get your money back. No forms and no negotiation.
• Misrepresented: refundedThe listing claims a tool it does not work in, a count that is wrong, a feature that is not there. Same answer.
• Changed your mind: not refundedYou have downloaded the files and simply decided you do not want them. That is not meanness; it is the reason the delivery consent exists at checkout, and the reason the prices are what they are.

Fourteen days from purchase for the broken-or-misrepresented case. After that, get in touch anyway — a defect is a defect, and a template that does not work is a problem worth fixing whether or not it is refunded.

The refund is issued through the payment provider and lands back on the card you paid with, usually within a few working days. Your licence for that template ends and the downloads stop working. The purchase stays in your library history, marked refunded, so your own records are complete.

Most purchases are sold through Link, Stripe’s checkout service; for those you can also ask Link for a refund. Link can refund a purchase within 60 days in some cases; when it does, the licence ends and the downloads stop in the same way.

Compatibility badges expire after 90 days and disappear until the test is re-run. That is the system working, not a defect, and it is not grounds for a refund on its own — you still have the files, and the version you bought has not changed.

If a re-test fails and the template is withdrawn, you keep it and you keep every version. If the failure means the template no longer does what the listing claimed when you bought it, that is misrepresentation, and the first rule applies.

Reply to your receipt. Include the order reference and what went wrong — a sentence is enough. See also the terms of sale.